How to Request Maintenance Service

Report a Problem

Urgent Service

Facilities Management provides 24/7 emergency response for building systems, facilities and equipment emergencies, and security issues involving broken glass or door hardware. About Campuswide Emergencies

From 7:30 a.m. to 4 p.m. weekdays, contact the Customer Relations help desk, (858) 534-2930.
After business hours, call (858) 534-2930. Your call will be forwarded to a voice-messaging system and you will be instructed to dial “03” to forward your call to the Central Utilities Plant for immediate response. Be prepared to provide detailed information so the plant operator can assess the situation.

Non-Urgent Requests

Service Requests

To request building alterations, repairs, maintenance, cleaning, sign fabrication services, key/lock changes or event support services (e.g., additional waste/recycling containers, bollards unlocked or irrigation turned off), complete an online work request:

Faculty and staff: Visit the Facilities Management customer portal. Note: To access this system, you must be using a computer on the campus network or VPN. Please do not use "Describe the Issue" option in the Customer Portal.
- Login using your Single Sign-On account.
- Follow the steps to submit your request. (Watch the Service Request Training Video.)
Students: Contact the Customer Relations help desk or (858) 534-2930, 7:30 a.m. to 4 p.m. weekdays.

In-Person Job Walk

We strongly advise that customers with hybrid or remote work arrangements be available for an in-person job walk to ensure that the scope of work is clearly defined for successful project delivery. (This cannot always be achieved through email communication.) Our technicians will work with you to schedule the job walk. To avoid costly inefficiencies or delays, please be aware that any additions to the scope of work during project delivery will require a new work request which will be processed in the order received.

Work Order Status and Billing

To check the status of a telephone service request, contact the Customer Relations help desk, (858) 534-2930.
For online service requests, login to the Facilities Management customer portal. To access this system, you must be using a computer on the campus network or VPN. From your list of work orders on the main page, you can:
- Check the status of a work request
- Send and receive messages
- View billing information (see Work Order Billing Reports)

Office Location

We are located at the north end of Campus Services Complex, Building C.

Other Areas

Housing and Dining

For maintenance and custodial service, call (858) 534.2600. See HDH FAQ

Medical Centers

For Hillcrest Medical Center, call Facilities Engineering, (619) 543-6454.
For Thornton Hospital, call Facilities Engineering, (858) 657-6400.